This new system has been a real success. It's much more efficient for me to receive all the available information on the trouble in one concise contact, and I've been able to help a few people with lost account access very quickly already.
Previous to this system account help was more like this (real conversation):
[22:05] <lightIRC_7356> Hello Derrick, I am a returning UOSA player (2+ years off), and im having some account issues. Are you available to help me?
[22:48] <Derrick> Sure, how can I help?
[22:48] No such nick