UO Second Age

Getting the message "We were unable to authenticate your log in. Usually this means that either a newer client patch is now available, or that the account name and password youve entered is incorrect. Please check caps... blah blah blah. Restart... If its a new account your account may not be active yet try again. If you continue please contact..."

So here I am.

Please help?

P.S. My boyfriend has 3 accounts here, am I able to have my own accounts sharing the same IP? Is this the Issue?

Does anyone work around here?